Return & Replacement Policy

You may request a replacement within 2 hours and 59 minutes (2:59) of delivery if:

• You received a damaged, spoiled, or defective item
• You received the wrong item or quantity
• An item was missing from your delivered order

Requests made after this 2:59 window will generally not be eligible for replacement, since freshness and condition cannot be verified after that time.

Siliguri Fresh Mart does not offer refunds as a standard remedy. Issues reported within the eligible window are resolved through replacement of the item(s) in question, not a monetary refund.

In rare or extreme circumstances — for example, where replacement is not possible, the order cannot be fulfilled again, or another genuine emergency applies — a refund may be considered at our discretion. To request this:

• You must contact us directly and explain the emergency situation
• Our team will review the case individually
• Approval of refund requests is at the sole discretion of Siliguri Fresh Mart and is not guaranteed

Contact us within 2 hours 59 minutes of delivery with:

• Your order number
• A photo of the damaged, wrong, or missing item (where applicable)
• A brief description of the issue

• Items reported after the 2:59 window
• Fresh produce, dairy, or perishables once accepted in good condition and later used or opened
• Issues not related to damage, wrong item, or missing item (e.g. personal taste or preference)

Once we receive your request within the window, our team will review the details (and photos, where provided) promptly and arrange a replacement in your next available delivery slot, where approved.

We may update this Return and Replacement Policy from time to time. Any changes will be posted on this page with a revised date.